Global terms and conditions of sale

General Terms and Conditions of Sale and Service

SERIAL DIVERS — version in force as of October 19, 2026.

Contents

1. The seller
2. Scope
3. Conditions of participation
4. Prices
5. Booking and payment
6. What is included
7. Right of withdrawal
8. Cancellation by the customer
9. Travel and access to the island
10. Exceptional serious events
11. Cancellation or change by SERIAL DIVERS
12. Gift vouchers
13. Certification and course completion
14. Insurance and liability
15. Personal data
16. Complaints and disputes

1. The seller

SAS SERIAL DIVERS, a simplified joint-stock company with share capital of €5,250, registered with the Basse-Terre Trade and Companies Register, SIRET 803 351 816 00027, APE code 9311Z.
Registered office: Les Jardins d’Eden, apartment A3, Corossol, 97133 Saint-Barthélemy.
Guest lounge and reservation center: 35 Rue Schoelcher, La Pointe, 97133 Gustavia.
Reservations: booking@serialdivers.com — WhatsApp +590 690 72 40 68 — phone +590 690 51 67 86.

2. Scope

These terms apply to all services sold by SERIAL DIVERS to its customers, individuals and groups, whatever the channel: at the office, by phone, by WhatsApp, by email or online.

They do not apply to professional courses and exams subject to an application file (Dive Leader N4, Initiateur, MF1, MF2…), which are governed by the terms set out in their file.

Any booking implies full acceptance of these terms, which are available on the website at the time of booking. The applicable version is the one in force on the booking date.

3. Conditions of participation

By booking, the customer confirms that they are aware of the contraindications to scuba diving and are fit to dive.

• Medical certificate: for courses beyond 12 metres, the customer presents a medical certificate of fitness to dive issued less than one year ago, meeting the requirements of the French delegated federation (FFESSM). It is not required for fun dives, try dives, intro dives, snorkeling, freediving or courses up to 12 metres; it is recommended for fun dives. For people with a disability, a medical certificate issued less than one year ago is required for every activity.
• Minors: a minor must have parental consent for the activity booked.
• Documents: before the activity, the customer presents the originals of the required certifications, license and medical certificate.
• Autonomous diving: only autonomous divers (level 2 or equivalent at least, within their limits) may dive without a guide. The first dive with us is always guided.
• Night dives: for certified divers only; a day dive is required if the last dive was more than one year ago.
• Equipment for autonomous dives or dives beyond 20 m: BCD, octopus and dive computer are mandatory, and at least one surface marker buoy per team.
• Club trips: a club booking for its members supervises them in accordance with the French Sports Code and federation rules.

SERIAL DIVERS may refuse a booking in the event of a previous dispute or unpaid service, or when a participant’s health or fitness is not compatible with the activity, even if a medical certificate is presented.

4. Prices

• Prices are in euros. VAT does not apply in Saint-Barthélemy: the prices displayed are the prices paid.
• The pricing season runs from October 1 to September 30. SERIAL DIVERS may change its prices at any time; services are charged at the price in force on the booking date.
• Online booking rates vary with the season.
• A crossed-out price is the usual price; the price shown next to it is an exceptional price.
• Special offers are valid for their stated period and while places remain available.

5. Booking and payment

• Confirmation: a confirmation is sent by email when you book.
• Payment: full payment is required at the time of booking. Accepted methods: credit card, cash, bank transfer and check.
• Firm booking: a booking is final only once the registration form has been completed and payment received.
• Closing time: bookings for next-day departures close at 7:00 PM the day before, unless a different time is shown when booking. A request not confirmed by then (form and payment) cannot be kept.
• Proof: the data recorded by SERIAL DIVERS is proof of the nature, content and date of the order; it is archived for the legal periods and the customer may access it on request.

6. What is included

Fun dives

The price includes the round-trip boat ride, a tank filled to 200 bar, an instructor (except for autonomous dives) and equipment, except the dive computer and surface marker buoy for autonomous divers.

Try dives, intro dives and snorkeling

The price includes the round-trip boat ride, an instructor and all necessary equipment (a tank filled to 200 bar for diving).

Courses

Unless stated otherwise, the price includes the round-trip boat ride, the tank, instruction, diving equipment and the certification card. It does not include the FFESSM license, the logbook, the manual (which may be lent) or dive tables. For Nitrox courses, the dedicated octopus is provided; for first junior levels, the logbook is offered.

Any interruption of a course of more than three months requires a refresher dive, charged at the public rate in force on the date of the dive.

Dive packages

Packages are valid until the end of the month, one year after the purchase date. The package is personal and cannot be used by another person. A package or a course may be transferred to a third party as long as it has not been started, but it is not refundable, subject to the right of withdrawal set out in article 7. Dives not used by the expiry date are lost and not refunded; they may exceptionally be credited again when an identical package is purchased, at the discretion of SERIAL DIVERS.

Equipment rental

Subject to availability, SERIAL DIVERS rents wetsuits, fins, masks, snorkels, BCDs, regulators with octopus, dive computers and surface marker buoys. Equipment is included in the price of dives and courses, except the dive computer and surface marker buoy. A diver bringing all their own equipment (except tank and weights) may receive a discount.

Private tank fills

Air or Nitrox fills are carried out after checking the customer’s certification level and identity. The tank must be in good condition, within its hydrostatic test and annual visual inspection dates, and bear the required markings. A Nitrox certification is required for a Nitrox fill. No tank is filled beyond its working pressure.

7. Right of withdrawal

In accordance with article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or during a specific period: dives, try dives, intro dives, snorkeling trips, private trips and courses booked for a date.

A package or gift voucher bought remotely without an activity date may be cancelled within 14 days of purchase, as long as it has not been used, by email to booking@serialdivers.com; it is then refunded within 14 days.

8. Cancellation by the customer

Cancellations are made by email to booking@serialdivers.com or by WhatsApp at +590 690 72 40 68. The date and time of the message are authoritative.

• On the day: any cancellation, including for medical reasons or a change of plans, is not refunded; the team, boat and logistics are committed.
• Several dates: each date is subject to these terms separately.
• Holiday season: for any service scheduled from December 21, 2026 to January 10, 2027 inclusive, any cancellation less than 10 days before the scheduled date and time is not refunded, whatever the reason.
• Rescheduling: a request made more than 24 hours ahead is accepted subject to availability; otherwise it is treated as a cancellation. Less than 24 hours ahead, the service is due.
• Activity started: it is due in full. An interruption decided by the customer (personal reasons, stress, discomfort, ear problems…) is not refunded, unless SERIAL DIVERS stops the activity for safety reasons.
• Courses and multi-day services: the whole period booked is due; if the customer stops, the amounts paid are kept.
• Late arrival and no-show: a late arrival that prevents participation counts as a no-show, which is not refunded.
• Groups (club trips, corporate groups…): as the price is based on a number of participants, the absence of some participants gives no right to a refund.

We recommend taking out cancellation insurance.

9. Travel and access to the island

SERIAL DIVERS is not responsible for delays, cancellations or changes in transport (flights, ferries, cruises, yachts or any other means of access); such events are subject to the cancellation terms above.

If the port of Gustavia or the Saint-Barthélemy airport is officially closed by the authorities, preventing access to the island, the service is refunded, except for the 10% administrative fee.

If a third-party operator (cruise line, yacht, charter company) does not maintain a port call or activity for its own reasons, and the port is not officially closed, the service remains due.

10. Exceptional serious events

A refund, except for the 10% administrative fee, may be granted in the event of a serious, unforeseeable event beyond the customer’s control (for example the death of a close relative or major damage to the home), on presentation of official proof.

11. Cancellation or change by SERIAL DIVERS

Safety is our priority. SERIAL DIVERS may cancel or change a service, in particular in the event of unfavorable weather, technical constraints or any circumstance compromising safety.

When SERIAL DIVERS cancels a service, for any reason, the customer chooses between rescheduling and a full refund.

Activities depart from the Collectivité dock in Gustavia; SERIAL DIVERS may change the departure point if necessary. Personal costs related to rescheduling (accommodation, travel…) remain the customer’s responsibility.

12. Gift vouchers

Gift vouchers are valid for one year from their issue date. Gift vouchers given at events held on the island are valid for six months from their issue date. They are not refundable, subject to article 7. They may be exchanged for another service or transferred to another person, whose name must be given to us.

13. Certification and course completion

A diving or first-aid level is awarded after passing practical and, where applicable, theory assessments. SERIAL DIVERS may withhold the level if the minimum skills have not been achieved; this gives no right to a refund, and additional training is offered.

14. Insurance and liability

During activities, the customer is covered for third-party liability by SERIAL DIVERS’ insurance (Generali IARD, policy no. AU303992). We recommend taking out personal accident insurance for diving and cancellation insurance.

SERIAL DIVERS is not responsible for the loss or theft of personal belongings brought to the office or on board, unless it is at fault.

15. Personal data

SERIAL DIVERS processes its customers’ data (identity, contact details, certification level, health information needed for safety, payments) to manage bookings, activity safety, invoicing and its legal obligations. This data is shared only with organizations that need it (federations and certification agencies, payment providers, accountant) and is kept for the legal period.

Customers have the right to access, correct, erase, restrict and object to the processing of their data, by email to contact@serialdivers.com. They may lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

16. Complaints and disputes

Any complaint should be sent in writing to contact@serialdivers.com. We undertake to reply and to seek an amicable solution.

These terms are governed by French law. A consumer customer may bring a claim before the court with jurisdiction under the law. For business customers, disputes fall within the jurisdiction of the courts of Basse-Terre.

This English version is a translation; in the event of any discrepancy, the French version prevails.